Support knowledge
Agents ask a question and see the SOP passage, not an unsourced paragraph.
Generative AI and Knowledge Systems
Generative AI and RAG
We connect the approved sources, retrieve the relevant passages, and return an answer a person can check. Access follows the permissions you already have.
The business problem
The answer exists in a policy, a ticket, or a contract, but people ask a colleague because search returns the wrong file.
What the work includes
- Source inventory and a decision about what the assistant may read
- Retrieval, citations, and a refusal path when the source is missing
- Evaluation questions the team can rerun after the documents change
- Integration into chat, search, or an internal tool
Use cases
Sales enablement
A rep retrieves the current packaging and pricing note before a call.
These are patterns for scoping a project. They are not case studies and they do not report a client metric.
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